Call Center Agent
Job ID: 180
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 4000AED – 10000AED
Location: Dubai, UAE
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An individual who answers customer calls and addresses their questions and concerns is known as a call centre agent or call centre representative. They must handle a high volume of incoming and outgoing calls from and to customers, pay attention to their needs and issues, and provide helpful solutions.
- Make consumer calls and respond to their questions and concerns with precise, satisfying replies.
- De-escalate situations involving irate consumers by providing understanding support and assistance.
- Make phone calls to customers and clients to advise them of the business’s new products, services, and policies.
- Help customers who call with troubleshooting, accessing the company’s website, or navigating its products or services.
- strong verbal and written communication
- excellent active listening abilities
- Excellent interpersonal and relationship-building abilities
- an attitude of patience and empathy
- strong organisational and time management capabilities
- Flexibility and capacity to change
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