Call Center Agent

Job ID: 949
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 2500AED – 3000AED
Location: Dubai, UAE

About EHSS:

Emirates Hiring Services and Solutions EHSS is created to provide the latest updates about all happening in UAE and the world. We cover various topics including Health News, Technology, Politics, Finance, Gaming, Entertainment, World News, and much more.

We are dedicated to providing the latest updates on trending topics and this information is free for consumption but not to use as your own content.

About Role:

The job holders are expected to serve and enhance satisfaction levels of external customers by providing accurate product / service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and company.

Responsibilities:

Handling customers’ queries promptly and provide accurate information.
Maintain call centre turnaround times and ensure high quality of service is provided to our clients.
Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
Primary channel for receiving complaints from customers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
Ability to multi-task across customer service functions.
Ability to deliver quality outreach programme with an effective reach within reasonable timelines set.

Other Job Opportunities: ENOC Dubai Careers

Requirements:

High school diploma or equivalent.
More education or experience may be preferred.
Excellent customer service, active listening, verbal and written communication skills, and a professional phone voice are required.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Other Job Opportunities: Dnata Dubai Careers

Also Check:

How to Apply Online

The process to apply at EHSS.AE is very simple and easy. Just click on the link below and start your application process. You can also submit your resume at EHSS email address. We refer quality candidates to different countries. Ensure that the email subject contains your employment title. i.e. (Driver / Helper / Accountant etc.).

Apply Here Online

Also Send your CV / Resume at hr-admin@ehss.ae

Need more jobs? Visit our Careers Page Now

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Call Center Agent Jobs in Dubai