Call Center Agent Jobs in UAE – Sharjah Jobs

Call Center Agent

Job ID: 568
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 5000AED – 10000AED
Location: Sharjah, UAE

About EHSS:

Emirates Hiring Services and Solutions EHSS is created to provide the latest updates about all happening in UAE and the world. We cover various topics including Health News, Technology, Politics, Finance, Gaming, Entertainment, World News, and much more.

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About Role:

To support the Contact Center section across the entire network by answering inbound calls from customers and providing information on various products and services; processing flight and holiday reservations, modifications, and cancellations; promoting other ancillaries and services to maximise sales and enhance customer experience; and ensuring productivity is in accordance with set measures and the company’s adopted policies and procedures.


  • Handles customer inquiries, requests, and complaints in a positive and effective manner, while also ensuring that the company’s branding and corporate image are reflected positively and in accordance with approved quality standards.
  • Responds to incoming calls from customers regarding all types of inquiries, requests, and complaints in a timely and accurate manner in order to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; handles travel reservations, changes, and cancellations.
  • Handles various types of customer complaints, identifies and prioritises problems based on complexity, and provides immediate solutions as needed.


  • High school diploma or equivalent required.
  • Capable of employing technological systems and tools such as Microsoft Office.
  • Good command of the English and Arabic languages; (Non-Arabic speakers will be considered only with the approval of the Line Manager).
  • There are no hearing or articulatory issues.

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