Call Center Agent
Job ID: 568
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 5000AED – 10000AED
Location: Sharjah, UAE
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To support the Contact Center section across the entire network by answering inbound calls from customers and providing information on various products and services; processing flight and holiday reservations, modifications, and cancellations; promoting other ancillaries and services to maximise sales and enhance customer experience; and ensuring productivity is in accordance with set measures and the company’s adopted policies and procedures.
- Handles customer inquiries, requests, and complaints in a positive and effective manner, while also ensuring that the company’s branding and corporate image are reflected positively and in accordance with approved quality standards.
- Responds to incoming calls from customers regarding all types of inquiries, requests, and complaints in a timely and accurate manner in order to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; handles travel reservations, changes, and cancellations.
- Handles various types of customer complaints, identifies and prioritises problems based on complexity, and provides immediate solutions as needed.
- High school diploma or equivalent required.
- Capable of employing technological systems and tools such as Microsoft Office.
- Good command of the English and Arabic languages; (Non-Arabic speakers will be considered only with the approval of the Line Manager).
- There are no hearing or articulatory issues.
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