Customer Service Advisor Jobs in Dubai

Customer Service Advisor

Job ID: 145
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 5000AED – 8000AED
Location: Dubai, UAE

About EHSS:

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About Role:

The post holder will serve as the British Council’s ambassador, providing a seamless customer experience to customers and students in dealing with inquiries about British Council English language and Examination services, while meeting agreed-upon targets, objectives, and Key Performance Indicators (KPIs).


  • To ensure a smooth customer journey, provide accurate information to customers and manage their expectations.
  • Maintain a regularly updated standard response bank to respond to customer inquiries.
  • Perform all reception and registration duties in accordance with applicable corporate standards and policies. All customer-accessible physical spaces should reflect the British Council brand.
  • As the British Council’s frontline, you must ensure that your dress and tone of voice reflect the organization’s brand values and standards.


  • Higher education and/or comparable professional experience
  • Extensive, demonstrated experience as a customer service and sales executive
  • Comprehensive knowledge of marketing and negotiating techniques
  • Quick learner with a strong interest in customer service and sales
  • Self-motivated with a results-oriented mindset

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