Customer Service Job For Fresher
Job ID: 187
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 4000AED – 10000AED
Location: Dubai, UAE
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As a Customer Service Associate, our client is looking for a dedicated, customer-oriented, and dynamic individual. He or she will be responsible for answering customers’ questions and providing professional customer service. Ensure that the needs of a client are met, will interact effectively with customers and team members on a daily basis, and is typically the first point of contact within a company or business.
- Answer incoming calls and respond to customer inquiries about products and services in a timely and professional manner.
- Manages and updates order details in a timely manner using an ERP system.
- Receiving orders, ensuring billing charges, payments, and SKU dispatch based on PO.
- Working with the sales, production, and planning teams to develop better ways to handle customer complaints.
- While resolving issues, complaints, and returns, review customer accounts and transactions.
- A bachelor’s degree or its equivalent is required.
- Experienced in customer service.
- Outstanding communication and presentation abilities.
- Knowledge of IMS and ISO certification requirements and practises.
- Customer orientation and the ability to adapt to and respond to a variety of personalities.
- Patience, empathy, and professionalism are required.
- Excellent problem-solving and decision-making abilities.
- Data entry, website navigation, and other software are examples of basic computer skills.
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