IT Helpdesk Support

Job ID: 580
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 5000AED – 10000AED
Location: Dubai, UAE

About EHSS:

Emirates Hiring Services and Solutions EHSS is created to provide the latest updates about all happening in UAE and the world. We cover various topics including Health News, Technology, Politics, Finance, Gaming, Entertainment, World News, and much more.

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About Role:

The IT Helpdesk is in charge of assisting and facilitating school members’ use of IT equipment and applications. Throughout the school, Microsoft 365/Google Suite and the Apple ecosystem are used.

Responsibilities:

Maintaining, installing, and supporting the use of computer equipment and peripherals in the school for curriculum and administrative purposes. Maintain the condition of all computers and printers.
Install and configure a wide range of software, including Apple and Microsoft products.
Day-to-day IT support, including first and second-level support for the school’s web-based applications and educational subscriptions.
To assist in the setup of systems or the resolution of issues, communicate with staff/users through a series of actions, either face to face or over the phone.
Examining the operation of school systems and reporting any equipment that needs to be repaired or upgraded.
To document and test all hardware and software installations and changes, and to keep the inventory up to date at all times.

Requirements:

A minimum diploma in information technology or the equivalent is required.
Minimum of two years’ experience working in a school or other educational setting Ability to prioritise work while under pressure
At all levels, excellent communication and collaborative skills are required.
Be able to support and guide staff and students at all levels throughout the school community.
Ability to handle confidential information with tact and discretion
A self-sufficient team player who can work with little supervision.

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