Technical Call Center Specialist

Job ID: 901
Employment Type: Full Time
Hiring Organization: EHSS.AE
Salary: 3500AED – 7000AED
Location: Dubai, UAE

About EHSS:

Emirates Hiring Services and Solutions EHSS is created to provide the latest updates about all happening in UAE and the world. We cover various topics including Health News, Technology, Politics, Finance, Gaming, Entertainment, World News, and much more.

We are dedicated to providing the latest updates on trending topics and this information is free for consumption but not to use as your own content.

About Role:

We are looking for a motivated and results-oriented Technical Call Center Specialist who will be responsible for recording, administering, and managing incoming customer issues, queries, and complaints, while always striving for customer satisfaction through professional expertise.

Responsibilities:

Ensure timely, complete resolution of problems reported by clients via phone or email support, through the delivery of parts and/or the scheduling of on-site visits by the Technical Engineers Handle support requests originating from clients and transfer of the resulting parts order to the back office
Ensure customer satisfaction by adhering to professional technical assistance standards in terms of cost, service quality, and response time.
Ensure the collection of market product data
Control the collection of product feedback data.
Proactively support CATs to reduce support costs.
Incoming cases (technical issues and queries) and customer complaints are effectively recorded and managed.
To meet customer SLAs, act as first-line troubleshooting and timely escalation.

Other Job Opportunities: ENOC Dubai Careers

Requirements:

1-3 years of experience in a call centre or customer service support role
Bachelor’s Degree or High School Diploma
Strong phone and verbal communication skills, as well as active listening, are required.
Understanding of customer service principles and practises
Knowledge of CRM systems
Customer orientation and adaptability to various personality types
Ability to multitask, set priorities, and effectively manage time

Other Job Opportunities: Dnata Dubai Careers

Also Check:

How to Apply Online

The process to apply at EHSS.AE is very simple and easy. Just click on the link below and start your application process. You can also submit your resume at EHSS email address. We refer quality candidates to different countries. Ensure that the email subject contains your employment title. i.e. (Driver / Helper / Accountant etc.).

Apply Here Online

Also Send your CV / Resume at hr-admin@ehss.ae

Need more jobs? Visit our Careers Page Now

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Technical Call Center Specialist Jobs in Dubai