Reservation Agent Job at Accor Abu Dhabi

Accor is hiring Reservation Agent in Novotel Abu Dhabi, United Arab Emirates. Submit your job application now to get hired.

Description/Responsibilities:

• Ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
•  Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Transform a request for information into a potential reservation as soon as there is an opportunity
• Counter any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Report for duty punctually wearing the correct uniform and name tag

Related Jobs: Accor Careers UAE – Full Job Listings

Qualification/Requirement:

• Minimum of 1-2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
• Professional telephone etiquette and strong written communication skills
• Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications
• Flexible availability to work various shifts, including weekends and holidays
• Detail-oriented with the ability to multitask in a fast-paced environment

About Accor Jobs

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

EHSS Note:
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