1- Customer Service Representative
- Industry: Udrive
- Salary: Discussed on Interview
- Gender: Any
- Employment Type: Full Time
- Job Location: Dubai, UAE
About Role:
In this role, you will manage both inbound and outbound calls, addressing customer inquiries, complaints, and service-related issues. By providing efficient responses, offering solutions, and actively listening to customers, you will ensure they feel heard and valued. You will be responsible for resolving customer concerns, documenting calls, and reporting trends to management. Your aim will be to meet or exceed call center performance metrics while delivering exceptional service and customer satisfaction.
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Responsibilities:
Here are the main responsibilities:
- Handle inbound and outbound calls to address customer inquiries, complaints, or issues related to services.
- Respond promptly and accurately to customers, providing solutions and ensuring they feel supported.
- Actively listen to customers, clarifying information and de-escalating situations when necessary.
- Take ownership of customer issues, following through until they are resolved.
- Utilize the necessary software, tools, and databases to manage customer interactions.
- Strive to meet or exceed call center targets while ensuring consistent and high-quality customer service.
- Accurately document call details and follow standard operating procedures.
- Monitor and report trends in customer calls to management, offering insights for service improvements.
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Requirements:
Here are the qualifications and skills required:
- A University degree in Business, Communications, or Marketing is preferred but not required.
- Prior experience in the Mobility/Transportation sector is highly advantageous.
- Fluency in both written and spoken Arabic and English is essential/required.
- Knowledge of RTA rules and regulations is a plus.
- At least one year of experience in a call center or customer service role is required.
- Willingness to work in rotational shifts.
Skills:
- Ability to work under pressure, with strong adaptability and problem-solving skills.
- Excellent teamwork and interpersonal abilities.
- Strong sales, negotiation, and customer service skills.
- High emotional intelligence (EQ) and an innovative mindset.
- Positive attitude with resilience and a “can-do” approach.
How to Apply:
To apply for this Customer Service Representative job post, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in joining our team to below given apply link.
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