Customer Service Representative Jobs in Dubai

1- Customer Service Representative

  • Industry: Shipping Company
  • Salary: AED 3000 – 3500 AED
  • Gender: Any
  • Employment Type: Full Time
  • Job Location: Dubai, UAE

About Role:

We’re in search of enthusiastic and customer-centric individuals to join our team as Customer Service Representatives. As the primary point of contact for our valued customers, you’ll play a crucial role in delivering exceptional service, resolving inquiries promptly, and ensuring a delightful experience for all.

Other Job Opportunities: Dnata Dubai Careers

Responsibilities:

Here are the main responsibilities:

  1. Address customer inquiries via phone, email, and live chat in a courteous and efficient manner.
  2. Assist customers with product details, order placements, billing inquiries, and issue resolution.
  3. Offer personalized assistance to address individual customer concerns and guarantee satisfaction.
  4. Maintain precise & accurate records of customer interactions and transactions utilizing our CRM system.
  5. Collaborate with internal teams to escalate and resolve complex issues effectively.
  6. Follow up with customers to ensure their concerns are resolved and gather feedback on their experience.
  7. Identify opportunities for process enhancements and contribute to team initiatives.
  8. Stay informed about product knowledge, policies, and procedures.
Other Job Opportunities: ENOC Dubai Careers

Requirements:

Here are the qualifications and skills required:

  • Exceptional communication and interpersonal skills.
  • Proficient problem-solving abilities and a customer-focused mindset.
  • Capability to multitask and prioritize tasks in a dynamic environment.
  • Demonstrated empathy and patience in the addressing customer concerns.
  • Computer proficiency and familiarity with CRM software.
  • Prior customer service experience is advantageous.
  • Flexibility to work in varying/multiple shifts, including evenings and weekends.

Benefits:

  • Competitive salary with performance-based incentives.
  • Ongoing training and professional development opportunities.
  • Positive and supportive work environment.

How to Apply:

To apply for this Customer Service Representative job role, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in joining our team to below given email address, WhatsApp number or apply link.

Please send your CV to career@afamainternational.com with Subject “Customer Service Representative Application.”
OR
Apply Online Now for Customer Service Representative Jobs


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